10
Apr
2017
Staying Ahead of Your Cleaning Competition (Part 2)
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Master Customer Retention It starts before the sale and continues afterward. Most cleaning businesses reach customers via the salesperson who’s hired to contact them, gather the facts and woo them. Once the contract is signed, the salesperson is set off to hunt again and that new customer is left to forge a new relationship with... Read More
28
Mar
2017
Staying Ahead of Your Cleaning Competition (Part 1)
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If you have been in the cleaning industry for any amount of time, you probably already know that the average cleaning company turns over 100 percent of its accounts every four years. That’s a staggering number! To make matters worse, employee turnover is even higher. Put the two together (while applying liberal amounts of blood,... Read More
8
Mar
2017
When to Fire a Client
Four scenarios that may cause you to walk away Firing a client shouldn’t be done in a moment of frustration. Long-term decisions should not be made under short-term stress. In my experience, consideration of firing a client is rarely due to a bad client or an underperforming building service contractor (BSC). Commonly, the idea arises... Read More
10
Feb
2017
How to Break the Language Barrier
An approach to training non-English speaking staff As building service contractors and in-house facility managers, part of our job is managing expectations. If you’ve been working in this industry for some time, you may have dealt with expectations ranging from reasonable to unrealistic. In my opinion, having all members of a cleaning staff who speak... Read More
1
Jan
2017
Hard Floor Maintenance for the Winter Months
Prepare your hard floors for the harsh realities of the upcoming months Every season has its own unique characteristics that can contribute to damaging hard floors. In the northern United States, winter is often the most challenging. Rock salt, ice melt, slush, and moisture can wreak havoc on hard floor surfaces of all kinds. Since... Read More
28
Dec
2016
Avoiding Common Carpet Cleaning Mistakes
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DOC’s was asked to comment and contribute to this article about the importance of vacuuming before carpet cleaning What are some of the mistakes contributing to these negative impacts? One of the most critical carpet problems is a lack of proper vacuuming, says Yeadon. This oversight can prove especially detrimental when it comes to dry... Read More
10
Dec
2016
Dealing With Salt During Harsh Winters
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Janitorial companies everywhere have to deal with the elements of harsh weather when attending to their customers. In the northern United States, rock salt and ice-melt are part of the working environment for at least four to five months of the year. Both are used for ice and snow removal on walkways. Snow and ice... Read More
6
Oct
2016
Hard Floor Maintenance for the Winter Months
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Prepare your hard floors for the harsh realities of the upcoming months Every season has its own unique characteristics that can contribute to damaging hard floors. In the northern United States, winter is often the most challenging. Rock salt, ice melt, slush, and moisture can wreak havoc on hard floor surfaces of all kinds. Since... Read More
29
Sep
2016
Planning to Clean a Medical Office
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When cleaning environments like a dentist’s office or small doctor’s office, there are things a building service contractor (BSC) should keep in mind. Because these medical facilities deals with peoples’ health and well-being, you should not consider them “spray-and-wipe” environments. Your first focus regarding service should be to limit cross-contamination. The next focus should be... Read More
21
Sep
2016
Six Steps to Prepare Your Facility for Winter
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While the dog days of summer are behind us and fall is right around the corner, the still-warm weather can often lull facility managers into a false sense of security when it comes to preparing for winter. However, waiting to devise a winter maintenance plan until the first signs of snow and ice is a... Read More