Training Failure Episode 65 The seven most dangerous words that lead to training failure are, in my opinion, “That’s the way we’ve always done it”. I’ve been in this industry... Read More
Quick Quote Fails Episode 64 Avoid the “quick quote fails” trap. Providing your prospects Commercial cleaning company owners and salespeople have a lot to keep track of. Performing daily cleaning... Read More
Cleaning Service Details Make the Difference Episode 63 Complaints, Correction, Coins & Monster-Dust-Bunnies. Establishing your commercial cleaning company, developing client relationships and training your cleaning team all have 1 common... Read More
How Being Fired Can Build Your Business Episode 62 Receiving notice that your commercial cleaning company is losing an account can feel like “kick in the teeth”. As the owner... Read More
The Importance of Walk-Off Mats Episode 61 Most of our clients don’t understand the importance of walk-off mats. That’s not because they’re crude or lacking smarts. It’s simply because they... Read More
Impact Cleaning Expectations Episode 60 Most companies that commercial cleaners service will need an impact cleaning service. They’ve most likely had a cleaning company before you. And setting the impact... Read More
Don’t Burn Bridges with Your Employer Episode 59 For you cleaning employees who have the dream of owning your own business, I encourage you to take the “high ground” and... Read More
Building Company Culture Episode 58 For those with a get-it-done attitude, building company culture may sound like a mushy model for success. With over 3 decades in professional cleaning, I... Read More
Profit Through Connections Episode 57 I understand that profiting through your connection to other businesses seems all too obvious. And I would agree, except that I’ve missed things through my... Read More
Training Failure Disaster Episode 56 In commercial cleaning and janitorial services, many of our customers would be surprised at the amount of training available. By that I mean, many assume... Read More
Training My Competition Episode 55 Disaster recovery and commercial janitorial are often confused by commercial clients. In fairness, Facilities Managers, Office Managers, Property Owners and Business Tenants are experts in... Read More
Training My Competition Episode 54 As a Commercial Cleaning company based in Rochester NY, we have the opportunity to interact with a lot of businesses. Offices, Call Centers, Light manufacturing,... Read More