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17 Jun 2025

The Importance of Pest Management in Commercial Spaces

TagsBlog, Business Coaching, Business development, Commercial Cleaning, Communication, Consulting, growth, Pest management, podcast, Rochester NY, Smart Business Choices, Success, Training

The Importance of Pest Management in Commercial Spaces Episode 83 In the world of commercial cleaning and facilities maintenance, pest management (aka exterminating) often sits on the borderline between necessary and overlooked services. In this podcast we highlight this crucial aspect of facility management. Commercial property...

10 Jun 2025

Understanding Dangerous Opportunities

Posted ByJoel Craddock

TagsBlog, Business Coaching, Business development, Commercial Cleaning, Communication, Consulting, growth, podcast, Rochester NY, Smart Business Choices, Success, Threats to Business, Training

Understanding Dangerous Opportunities Episode 82 In the competitive world of business, knowing when to seize opportunities and when to walk away is crucial. This concept takes center stage in Episode 82, titled “Know When to Run.” Grasping the intricacies of dangerous business opportunities is mission critical...

3 Jun 2025

Networking with Companies Bigger & Smaller

Posted ByJoel Craddock

TagsBlog, Business Coaching, Business development, Commercial Cleaning, Communication, Consulting, growth, networking, podcast, Rochester NY, Smart Business Choices, Success, Training

Networking with Companies Bigger & Smaller Episode 81 Networking is an indispensable tool for businesses of all sizes, including cleaning companies. Whether you’re a small startup working out of your garage or a well-established mid-sized company with a dedicated office space, the power of networking cannot...

27 May 2025

Beat The Results of Poor Training

Posted ByJoel Craddock

TagsBlog, Business Coaching, Business development, Commercial Cleaning, Communication, Consulting, DIY, podcast, Rochester NY, Smart Business Choices, Success, Training

Beat The Results of Poor Training Episode 80 In the realm of commercial cleaning, the landscape has evolved dramatically over the years. Many experienced janitorial services professionals have overcome a complete lack of training by sheer grit. While we appreciate and laugh at some of the...

20 May 2025

Handling Customer Complaints

Posted ByJoel Craddock

TagsBlog, Business Coaching, Business development, Commercial Cleaning, Communication, Complaints, Consulting, podcast, Rochester NY, Smart Business Choices, Success, Training

Handling Customer Complaints in the Cleaning Industry Episode 79 In the world of building service contractors, handling customer complaints is an inevitable part of the journey. In this episode we discuss how complaints can range from: Low: An issue that needs to be resolved this week....

13 May 2025

Avoiding DIY Customer Disasters

Posted ByJoel Craddock

TagsBlog, Business Coaching, Business development, Commercial Cleaning, Communication, Consulting, DIY, podcast, Rochester NY, Smart Business Choices, Success, Training

Avoiding DIY Customer Disasters Episode 78 In the world of BSCs (Building Service Contractors) and cleaning services, avoiding a DIY customer is a must in my opinion. The allure of “Do It Yourself” (DIY) projects can sometimes overshadow the value of professional expertise. In my experience,...

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