DOCS Facilities Solutions Blog Full With Right Sidebar

23 Sep 2025

Responsibility of The Boss

TagsBlog, Business Coaching, Commercial Cleaning, Consulting, Managing your team, podcast, Rochester NY

Responsibility of The Boss Episode 97 Let’s talk about a phrase I heard years ago when I hired my first employee: “You employ people. You are responsible for taking care of those people.” I get where that sentiment comes from, but I disagree with how it’s...

16 Sep 2025

The Halo Effect

Posted ByJoel Craddock

TagsBlog, Business Coaching, Commercial Cleaning, Consulting, education, Employee, Managing your team, podcast, Rochester NY, safety, Training

The Halo Effect Episode 96 The halo effect includes the subtle happenings that occur around your employees. These don’t happen for everyone. And in many cases, they are positive. But today, we’re looking at the negative halo effects and how to identify and isolate them. In...

9 Sep 2025

Fear Blocks Growth

Posted ByJoel Craddock

TagsBlog, Business Coaching, Commercial Cleaning, Consulting, education, Employee, podcast, Rochester NY, safety, Training

Are You Blocking Your Business Growth With Fear? Episode 95 I want to talk about how fear blocks growth. This is something that has been a pivotal part of my journey as a business owner. For many of us, fear is “The 800 Pound Gorilla” in...

2 Sep 2025

Be An Asset

Posted ByJoel Craddock

TagsBlog, Business Coaching, Commercial Cleaning, Consulting, education, Employee, podcast, Rochester NY, safety, Training

Be An Asset Episode 94 In the ever-evolving world of business, your best bet is to be an asset. As a business owner and as advice to everyone employed it holds true. For commercial cleaning company owners who want their businesses to grow, employees are an...

26 Aug 2025

When Your Client Dies

Posted ByJoel Craddock

TagsBlog, Business Coaching, Client relations, Commercial Cleaning, Communication, Consulting, Death, podcast, Rochester NY, safety, Smart Business Choices, Training

When Your Client Dies Episode 93 Having a plan for when your client dies may seem like overthinking a situation. Let me ask you to consider something. If you knew that your client contact was going to take a vacation and there was critical work to...

Protecting your team part 2, podcast cover

19 Aug 2025

No Call No Shows

Posted ByJoel Craddock

TagsBlog, Business Coaching, Business development, Commercial Cleaning, Communication, Consulting, HR, podcast, Rochester NY, safety, Smart Business Choices, Training

Preparing Owners for No-Call No-Shows Episode 92 No-call No-shows are a unique challenge in the world of business. In the cleaning industry, we routinely encounter situations that test our resilience and management skills. But the No-call No-show scenario is probably the most frequent. As someone who...

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