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22 Apr 2025

Cleaning the Air

Cleaning the Air Episode 75 Since March 2020, the topic of cleaning the air has grown. Public interest around indoor air quality started with the environmental movement of the 1960s. Since then, concern over the air we breathe continues to grow. Let’s be direct about this....
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15 Apr 2025

Beating A Budget Cut

Beating A Budget Cut Episode 74 Budgeting conversations with a current client are rarely welcome news. When an email, text or phone call starts with, “We need to go over the current cleaning costs”, get ready. The bean-counters are at work. It’s not uncommon to start...
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8 Apr 2025

When Clients Steal Your Cleaning Staff

When Clients Steal Your Cleaning Staff Episode 73 When we discuss the situation of clients stealing your staff, things get messy. There are at least four competing interests in these situations. And even when everyone is working with good intentions we almost always make someone angry....
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1 Apr 2025

Does My Website Really Matter?

Does My Website Really Matter? Episode 72 Many of my consulting clients have asked, “Does my website matter? We’re just a cleaning company.” I often receive these questions when my cleaning clients are experiencing fatigue and frustration. Let’s consider how those conversations are started. Fatigue Their...
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25 Mar 2025

Janitorial Services or Pest Control

Janitorial Services or Pest Control Episode 71 There are times when your customer will request something because they don’t know if the true answer is janitorial or pest control. In today’s episode, our guest Dara is owner of Ladybugs All Pest Solutions in Rochester, New York....
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18 Mar 2025

Crushin’ It with Construction Clean Ups

Crushin’ It with Construction Clean Ups Episode 70 Construction clean ups are intense. There’s no other way to say that and convey what commercial cleaning companies go through. For those cleaning companies that have not yet taken on one of these projects, I encourage you to...
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