DOCS Facilities Solutions Blog - DOCS Facilities Solutions

The Importance of Walk-Off Mats

TagsBlog, Business Coaching, Business development, Commercial Cleaning, Communication, Floor Care, podcast, Poor Business Choices, Reputation, Rochester NY, safety, Sales, Success, Training, Walk-Off Mats

The Importance of Walk-Off Mats Episode 61 Most of our clients don’t understand the importance of walk-off mats. That’s not because they’re crude or lacking smarts. It’s simply because they...

Impact Cleaning Expectations

TagsBlog, Business Coaching, Business development, Commercial Cleaning, Communication, podcast, Poor Business Choices, Reputation, Rochester NY, Sales, Success, Training

Impact Cleaning Expectations Episode 60 Most companies that commercial cleaners service will need an impact cleaning service. They’ve most likely had a cleaning company before you. And setting the impact...

Don’t Burn Bridges with Your Employer

TagsBlog, Business Coaching, Commercial Cleaning, networking, podcast, Poor Business Choices, Reputation, Rochester NY, Success, Training

Don’t Burn Bridges with Your Employer Episode 59 For you cleaning employees who have the dream of owning your own business, I encourage you to take the “high ground” and...

Building Company Culture

TagsBusiness Coaching, Commercial Cleaning, company culture, Efficiency, podcast, Rochester NY, Success, Training

Building Company Culture Episode 58 For those with a get-it-done attitude, building company culture may sound like a mushy model for success. With over 3 decades in professional cleaning, I...

Profit Through Connections

TagsBusiness Coaching, Commercial Cleaning, Efficiency, networking, podcast, Rochester NY, Success, Training

Profit Through Connections Episode 57 I understand that profiting through your connection to other businesses seems all too obvious. And I would agree, except that I’ve missed things through my...

commercial cleaning, training, pollution, work disaster, Rochester NY

Training Failure Disaster

TagsCommercial Cleaning, Efficiency, podcast, Poor Business Choices, Rochester NY, Smart Business Choices, standards, Success, Training

Training Failure Disaster Episode 56 In commercial cleaning and janitorial services, many of our customers would be surprised at the amount of training available. By that I mean, many assume...

Disaster Recovery

TagsBidding and Estimating, Commercial Cleaning, Efficiency, podcast, Rochester NY, Sales, standards, Success, Training

Training My Competition Episode 55 Disaster recovery and commercial janitorial are often confused by commercial clients. In fairness, Facilities Managers, Office Managers, Property Owners and Business Tenants are experts in...

Training My Competition

TagsBidding and Estimating, Commercial Cleaning, Efficiency, podcast, Rochester NY, Sales, standards, Success, Training

Training My Competition Episode 54 As a Commercial Cleaning company based in Rochester NY, we have the opportunity to interact with a lot of businesses. Offices, Call Centers, Light manufacturing,...

Cleaning Questions? Ask the Doc!

TagsCommercial Cleaning, Cross-Contamination, Efficiency, Infection Control, podcast, Reputation, Rochester NY, standards, Success, Training

Avoid Cross Contamination with Commercial Cleaning Episode 53 Ray Joel, we’re back, and we’re talking about more grossness. Joel That’s my favorite subject, right? Ray...

Cleaning Questions? Ask the Doc!

TagsBusiness development, Commercial Cleaning, Communication, Efficiency, Netoworking, podcast, Questions, Reputation, Rochester NY, standards, Success, Training

Cleaning Questions Episode 52 What are YOUR cleaning questions? This podcast is officially 1 year old, today! Our thanks to our followers and listeners. We want to hear from you....

Your Reputation in Commercial Cleaning

TagsBusiness development, Commercial Cleaning, Communication, Efficiency, Netoworking, podcast, Reputation, Rochester NY, standards, Success, Training

Your Reputation in Commercial Cleaning Episode 51 In our opinion, whether you’ve just started your cleaning career, or you have decades in, your reputation is crucial. Now, some readers in...

Dangerous Restrooms

TagsBathrooms, Commercial Cleaning, Communication, Equipment, Hand dryer, Indoor Air Quality, Netoworking, podcast, Rochester NY, standards, Surface Cleaning

Dangerous Restrooms Episode 50 Thanks to the toilet sneeze, in most commercial restrooms, 18,000 threats of danger and illness are waiting every day. They hang in the air; Rest on...

Breaking the Law

TagsCommercial Cleaning, Communication, Firing, Giving, Legal, podcast, Rochester NY

When Cleaning Employees Break the Law Episode 49 Under no circumstances is breaking the law acceptable in our work. Cleaning is our profession and the chosen industry for our consulting...

Giving Back to Your Community

TagsCharitable Giving, Commercial Cleaning, Communication, Giving, Netoworking, podcast, Rochester NY

Giving Back to Your Community Episode 48 “Giving Back” means functioning as Part of the Community During the holidays in November and December, our relationships often take on a...

Drug Testing for Commercial Cleaning Companies

TagsBusiness Coaching, Business development, Commercial Cleaning, Communication, Documentation, Drug Testing, podcast, Poor Business Choices, Rochester NY, Sales, Smart Business Choices, Success

Drug Testing for Commercial Cleaning Episode 46 Whether you agree with the use of alcohol or marijuana, each is currently a legal substance in New York state as well as...

Commercial cleaning, Pest control, exterminator, training, coaching, Rochester NY

When Commercial Cleaning turns to Pest Control

TagsBusiness Coaching, Business development, Commercial Cleaning, Communication, Documentation, Exterminating, HIPAA, podcast, Poor Business Choices, Rochester NY, Sales, Smart Business Choices, Success

When Commercial Cleaning turns to Pest Control Episode 45 Because cleaning is a broad topic in commercial settings, its bumps up against many other professional services. In this case, we’re...

HIPPA Compliance for commercial cleaning. Rochester NY

How HIPAA Compliance Impacts Your Costs

TagsBusiness Coaching, Business development, Commercial Cleaning, Communication, Documentation, HIPAA, podcast, Poor Business Choices, Rochester NY, Sales, Smart Business Choices, Success

How HIPAA Compliance Impacts Your Costs Episode 44 This episode is for commercial cleaning companies getting into healthcare facilities. In many cases these are private doctors’ offices, shared facilities where...

Training vs Water Disaster

TagsBusiness Coaching, Business development, Commercial Cleaning, Communication, Documentation, podcast, Poor Business Choices, Rochester NY, Sales, Smart Business Choices, Success

Janitorial Training vs Water Disaster Episode 43 What does Training and Consulting mean? These terms are 2 sides of the same coin when we service cleaning teams who are either...

Commercial Cleaners as Late Night Security

TagsBusiness Coaching, Business development, Commercial Cleaning, Communication, Documentation, podcast, Poor Business Choices, Rochester NY, Sales, Smart Business Choices, Success

Commercial Cleaners as Late Night Security Episode 42 Commercial cleaners often function as late night security. Most often, this occurs without planning and much too often without training. That’s one...

Living Documents for Cleaning Companies

TagsBusiness Coaching, Business development, Commercial Cleaning, Communication, Documentation, podcast, Poor Business Choices, Rochester NY, Sales, Smart Business Choices, Success

Living Documents for Cleaning Companies Episode 41 Living documents will help your commercial cleaning company earn more work. These documents will also help train you and your cleaning team to...

Giving Away Cleaning Company Knowledge

TagsBusiness Coaching, Business development, Commercial Cleaning, Communication, Netoworking, podcast, Poor Business Choices, Rochester NY, Sales, Smart Business Choices, Success, Tenacity, Training

Cleaning Company Knowledge. What to Give Away. Episode 40 By giving away our cleaning company knowledge we run a risk. Will the client or prospect just do it themselves? Will...

Networking Landed a $500K Cleaning Contract

TagsBusiness Coaching, Business development, Commercial Cleaning, Communication, Netoworking, New York State, podcast, Poor Business Choices, Rochester NY, Sales, Smart Business Choices, Success, Tenacity, Training

Networking Landed a $500K Cleaning Contract Episode 39 Ray Joel, we’re back and we’re talking about building your business through networking. Now, this is a topic we’ve touched on...

Raise the Bar on Restaurant Cleaning

TagsBusiness Coaching, Business development, Commercial Cleaning, Communication, New York State, podcast, Poor Business Choices, Rochester NY, Smart Business Choices, standards, Success, Team Building, Technology, Tenacity, Training

Raise the Bar on Restaurant Cleaning & Sell New Services Episode 38 Ray Joel, we’re back, and we are talking about raising the bar in a restaurant cleaning. I...

Cleaning Team Building

Role Play for Cleaning Team Building Episode 37 Ray Joel, we’re back, and we’re talking about role-playing in the workplace. A lot of my work is in marketing and...

Win More Commercial Cleaning Business

TagsBusiness Coaching, Business development, Commercial Cleaning, Efficiency, podcast, Profits, Smart Business Choices, standards, Success, Technology, Tenacity, Training

Use Consistent Marketing to Win More Commercial Cleaning Business Episode 36 Ray Joel, we’re back, and I understand we are talking about branding and sending the right message. I...

Does Practice Make “Perfect”?

TagsBusiness Coaching, Business development, Commercial Cleaning, Efficiency, podcast, Profits, Smart Business Choices, standards, Success, Technology, Training

Does Practice Make “Perfect” for Commercial Cleaning Companies? Episode 35 Ray Joel, we’re back and we’re talking about practice. Practice makes perfect. Does it? Joel That is a...

Screen Applicants for Knowledge & Safety

TagsBusiness Coaching, Business development, Commercial Cleaning, Efficiency, Hiring, HR, Human Resources, podcast, Profits, Smart Business Choices, Success, Training

Screen Applicants for Knowledge & Safety Episode 33 Ray Joel, we’re back, and I understand we’re talking about skills versus technical skills. I am curious. What you got? ...

When Employees Do Dumb Things

TagsBusiness Coaching, Business development, Commercial Cleaning, Efficiency, podcast, Profits, Smart Business Choices, Success, Training

When Employees Do Dumb Things Episode 32 Ray Joel, we’re back, and we’re talking about dumb things. Now, forgive me, folks. Not dumb things in that cleaning is dumb,...

When Dress Code, Trash Cans & Tattoos Meet Employee Safety

TagsBusiness Coaching, Business development, Commercial Cleaning, Efficiency, HR, Human Resources, podcast, Profits, Smart Business Choices, Success, Tattoo, Team, Training

When Dress Code, Trash Cans & Tattoos Meet Employee Safety Episode 31 Ray Joel, we’re back, and I understand that we’re talking dress code today. Joel We are...

The Great Toilet Paper Debate!

TagsBusiness Coaching, Business development, Commercial Cleaning, Efficiency, podcast, Profits, Smart Business Choices, Success, Training

The Great Toilet Paper Debate! Episode 30. Ray We’re back and we’re talking about one of the great debates in households and restaurants and anywhere that you have a...

More Cleaning Accounts or Bigger Accounts?

TagsBusiness Coaching, Business development, Commercial Cleaning, Efficiency, podcast, Profits, Smart Business Choices, Success, Training

Does My Commercial Cleaning Company Need MORE accounts or BIGGER Accounts? Episode 28. Ray Joel, we’re back, and we’re taking on a big question. “Do I need MORE accounts...

Become the GOAT with a Cleaning Company Coach

TagsBusiness Coaching, Business development, Commercial Cleaning, Efficiency, podcast, Profits, Smart Business Choices, Success, Training

Become the GOAT with a Cleaning Company Coach Episode 27. Ray Joel, we’re back and talking about one of my favorite business services that Doc provides, coaching. The question...

What to Expect When Your Cleaning Company Reaches $1M

TagsCommercial Cleaning, Efficiency, podcast, Profits, Smart Business Choices, Success, Training

What to Expect When Your Cleaning Company Reaches $1M Episode 25. Ray We’re back, and we are talking about financial thresholds for business owners in the cleaning industry. We...

Grow 300% By Knowing Who to Ignore

TagsBusiness development, Commercial Cleaning, Efficiency, podcast, Profits, Smart Business Choices, Success, Training

Grow 300% By Knowing Who to Ignore Episode 25. Ray/Joel Joel? Yes. We’ve both been business owners for some time now. A few years. Every now and then, I...

What to Expect When Your Cleaning Company Reaches $500K

TagsCommercial Cleaning, Efficiency, podcast, Profits, Smart Business Choices, Success, Training

What to Expect When Your Cleaning Company Reaches $500,000 Episode 24. Ray Joel, we’re back, and we’re talking about the financial thresholds that business owners have to cover in...

Backpack Vacuum Cleaner Maintenance for Cleaning Companies

TagsCleaning Tools, Commercial Cleaning, Efficiency, Equipment, Microfiber cloths, podcast, Profits, Smart Business Choices, Success, Training

Backpack Vacuum Cleaner Maintenance Do’s & Don’ts for Cleaning Companies Episode 23. Ray Joel, we’re back and we’re talking equipment maintenance, backpack vacuum cleaners. Joel Not just the equipment...

What to Expect When Your Cleaning Company Reaches $250,000

TagsCommercial Cleaning, Efficiency, podcast, Profits, Smart Business Choices, Success, Training

What to Expect When Your Cleaning Company Reaches $250,000 Episode 22. Ray Joel, we’re back. We’re talking about benchmarks in dollar amounts for new business owners. First one was...

Microfiber Do’s and Don’ts for Cleaning Companies

TagsCleaning Tools, Commercial Cleaning, Efficiency, Equipment, Microfiber cloths, podcast, Profits, Smart Business Choices, Success, Training

Microfiber Do’s and Don’ts for Cleaning Companies Episode 21. Ray Joel, we’re back. We’re talking about microfibers. Now, I know we have another longer piece on microfibers, but you...

What to Expect When Your Cleaning Company Reaches the first $100K

TagsCommercial Cleaning, Efficiency, Equipment, podcast, Profits, Smart Business Choices, Success, Training

< What to Expect When Your Cleaning Company Reaches the first $100K Episode 20. Ray Joel, we’re talking about a couple of barriers for new business owners in the...

Quality Control Programs for Cleaning Companies on a Budget

TagsBathrooms, Commercial Cleaning, Efficiency, Equipment, podcast, Profits, Restrooms, Smart Business Choices, Surface Cleaning, Tools, Training

< Quality Control Programs for Cleaning Companies on a Budget Episode 19. Ray Joel, we’re back, and we are talking about quality control. What can you tell me for the...

How Cleaning Companies Screw Themselves

TagsBusiness development, Commercial Cleaning, Legal, networking, Operations, podcast, Profits, Service Agreements, Smart Business Choices

How Cleaning Companies Screw Themselves Episode 18. Ray Joel, one of the things that we often hit on is dealing with new business owners, new cleaning business owners, folks who...

Find the Right Cleaning Customers-Laser Focus on Profits

TagsBidding and Estimating, Budgeting, Business development, Find Cleaning Customers, locating prospects

Find the Right Cleaning Customers – Laser Focus on Profits Episode 17. Ray Joel, I think that we just talked about helping companies find clients. No shotguns, only lasers. ...

From Painful to Profitable. Grow Your Cleaning Company the Right Way

TagsBusiness development, Find Cleaning Customers, locating prospects, networking, podcast

From Painful to Profitable. Grow Your Cleaning Company the Right Way Episode 16. Ray Joel, I wanted to return to a point that you made on an earlier episode. I...

How to Find New Cleaning Customers. Part 5

TagsBusiness development, Find Cleaning Customers, locating prospects, networking, podcast

How to Find New Cleaning Customers. Part 5 of 5 Episode 15. Ray Next in the series of how do we find new customers for a young or fledgling cleaning...

How to Find New Cleaning Customers. Part 4

TagsBusiness development, Find Cleaning Customers, locating prospects, networking, non-exclusive groups, podcast

How to Find New Cleaning Customers. Part 4 of 5 Episode 14. Ray Okay, Joel, we’re continuing on finding new customers and networking. We talked about leads, groups and mixers....

How to Find New Cleaning Customers. Part 3

TagsBusiness development, Find Cleaning Customers, locating prospects, networking, non-exclusive groups, podcast

How to Find New Cleaning Customers. Part 3 of 5 Episode 13. Ray Joel, continuing on locating customers and developing your business. I know one of the things that you’re...

How to Find New Cleaning Customers. Part 2

TagsBusiness development, canvassing, Find Cleaning Customers, locating prospects, Nearby business, networking, non-exclusive groups, podcast

How to Find New Cleaning Customers. Part 2 of 5 Episode 12. Ray Joel we’re continuing on the topic of finding new customers. We talked last time about working with...

How to Find New Cleaning Customers. Part 1

TagsBusiness development, Find Cleaning Customers, getting started, locating prospects, Nearby business, networking, part time, side hustle

How to Find New Cleaning Customers. Part 1 of 5 Episode 10. Ray We’re back, and we’re talking to new cleaning companies and young cleaning companies about finding clients. How...

Interview with the Greece Chamber of Commerce

Tagsaward, Business development, Find Cleaning Customers, getting started, Greece Chamber of Commerce, locating prospects, Nearby business, networking, part time, side hustle

Interview with the Greece Chamber of Commerce Episode 10. Special thanks to Sarah Lentini, President and CEO Emeritus of the Greece Chamber of Commerce (Rochester, NY). Sarah is a consistent...

Developing Staff Loyalty is Worth Your Time

TagsBusiness development, Find Cleaning Customers, locating prospects, networking, podcast

Developing Staff Loyalty is Worth Your Time Episode 9. Joel I think one of the biggest joys of being a business owner is to see that the people that work...

3 Things the Very Nearly Killed My Business

TagsBusiness development, locating prospects, networking, Pandemic, podcast, Tenacity, Threats to Business

3 Things that Very Nearly Killed My Cleaning Business Episode 8. Ray There are things that any business owner should expect. Certain industries simply have their unique challenges. Starting business...

Over the Counter Residential vs Professional Cleaning Chemicals

TagsBusiness development, Cleaning Chemistry, Finances, locating prospects, networking, Operations, podcast, safety, Safety Data Sheets

Over the Counter Residential vs Professional Cleaning Chemicals Episode 7. Ray Joel. We are talking about chemistry, not just yours-and-my chemistry, by the way. But over-the-counter chemicals versus professional cleaning...

Free GMail vs Branded Email Accounts-Smart Marketing

TagsBusiness development, Cheap, Cleaning Chemistry, Finances, locating prospects, networking, Operations, podcast, Poor Business Choices, safety, Safety Data Sheets, Smart Business Choices

Free GMail vs Branded Email Accounts-Smart Marketing Episode 6. Ray We’re going to take a minor break from talking about tactical materials, and by that I mean JanSan materials to...

Flagged vs Unflagged Brooms

TagsBrooms, podcast, safety, Tools

Flagged vs Unflagged Brooms Episode 5. Ray Joel, I understand our topic on this piece is flagged versus unflagged brooms. Joel Yes, Ray, it is. And one of the...

Over the Counter Residential vs Professional Vacuum Cleaners

TagsCommercial Cleaning, podcast, Tools, Vacuum Cleaner

Over the Counter Residential vs Professional Vacuum Cleaners Episode 4. 00:04 – Ray Our topic today is over-the-counter vacuums versus commercial vacuums. Joel, what can you tell me? 00:15.510]...

Microfibers Color Coding for Greater Efficiency

TagsCommercial Cleaning, Efficiency, Microfiber cloths, Multi-Lingual, podcast, Profits, Tools, Training

Microfibers Color Coding for Greater Efficiency Episode 3. Ray Our topic today, Color Coding Microfibers. Joel Well, this is one of my favorite topics. Having been in this industry...

Why Do Bathrooms SMELL

TagsBathrooms, Commercial Cleaning, Efficiency, Microfiber cloths, Odors, podcast, Profits, Restrooms, Tools, Training

Why Do Bathrooms Smell? Episode 2. Ray We are back with Keep It Clean, a podcast with Mike Zanche and Joel Craddock. The topic is, Why do restrooms smell the...

Maintaining Surfaces Free of Debris and Contamination

TagsBathrooms, Commercial Cleaning, Efficiency, Microfiber cloths, Odors, podcast, Profits, Restrooms, Tools, Training

Maintaining Surfaces free of Debris and Contamination Episode 1. Ray

Giving Thanks to Our Friends in the Cleaning Industry

Tagsappreciation, cleaning staff, pathogens, pests, safety

Appreciate Your Local Janitor Housekeeping Staff It’s time for spring cleaning! Doc’s Facilities Solutions, Inc. provides professional cleaning all year long, but this time of year we make special efforts to...

16 Ways to Protect Your Company and Clients During a Pandemic

All commercial venues are concerned about protecting the health of building users and occupants during the COVID-19 pandemic. There is so much to learn about how the coronavirus spreads. In-house...

Color Coding Simplifies Infection Prevention

This is an article that Joel Craddock was interviewed for along with other selected industry leaders. “If you’re driving a car, green is the international color for go, so it’s...

Tracking ‘forgotten’ hospital cleaners through pandemic

I would like to start by saying thank you for sharing this article to Louise Taillon. It is so important and during the Custodial Certification classes I teach I talk...

10 Safety Considerations for Construction Cleanup

Tagscleaning staff, construction, safety

Unlike standard janitorial services, construction cleanup requires attention to every surface. From drywall dust to large sawdust and paint-splatter, there’s a wide range of service to implement. Keep in mind...

Seek Power in Numbers

There is a never a bad time to start a cleaning business, according to Tim Conn, president and co-founder of Image One Facility Solutions. “Just about anybody with the right...

Certification: What’s the Payoff?

Contract cleaning company Doc’s Facilities Solutions hasn’t had a workplace injury reported by a custodian or client in the five years they’ve been in business, says company founder and President...

Levels of Clean

TagsAdd-On Services, Bidding and Estimating, Labor, Value of Clean, Workloading

“Clean” can be a subjective term. Facility managers have a specific expectation of cleanliness when it refers to their building the image they want to present to both building visitors...

Time to Upgrade

“Purchasing new equipment is about more than wanting new “toys.” It’s about fostering your business’ growth and development. Given the very labor intensive and hands-on nature of the cleaning industry,...

Staying Ahead of Your Cleaning Competition (Part 2)

Master Customer Retention It starts before the sale and continues afterward. Most cleaning businesses reach customers via the salesperson who’s hired to contact them, gather the facts and woo them....

Staying Ahead of Your Cleaning Competition (Part 1)

If you have been in the cleaning industry for any amount of time, you probably already know that the average cleaning company turns over 100 percent of its accounts every...

Hard Floor Maintenance for the Winter Months

Prepare your hard floors for the harsh realities of the upcoming months Every season has its own unique characteristics that can contribute to damaging hard floors. In the northern United...

Tackling High-touch Surfaces

Every customer wants a clean facility. But with the number of viruses, bacteria, as well as superbugs in our environment, including some that are now resistant to the antibiotic Colistin,...

Upselling Hard Floor Care

One of the biggest mistakes a building service contractor (BSC) can make is closing a standard services contract without considering other opportunities. In many cases, while servicing that client, you...

Five Questions on Restroom Training

Even if a restroom’s toilets, countertops, sinks, and door handles have been disinfected, a building tenant is bound to contaminate the surfaces not too long after the custodian has left....

Navigating Construction Cleanup

For building service contractors (BSCs) looking to grow their businesses, construction cleanup can be the single fastest means to growth—or the end of it. To successfully navigate these opportunities, BSCs...

The Business Benefits of a Traditional Office

Tagsoffice benefits, office cost, traditional office

Many successful businesses start with a home office. The startup costs, including overhead, can be lower if you’re working out of your home, but there are factors to consider before...

Investing In Your Company

For those business owners trying to expand their company footprint, it’s important for them to know how, and when, to invest in their companies. Gone are the days of saying,...

Quick Tip: Removing Ice Melt and Salt

In order to remove ice melt and rock salt residues, it’s important to suspend the use of salts and the other compounds to ensure the proper removal. Ice melt removers...

Dealing With Salt During Harsh Winters

Dealing With Salt During Harsh Winters Janitorial companies everywhere have to deal with the elements of harsh weather when attending to their customers. In the northern United States, rock...

Protect With Entryway Mats

Protect With Entryway Mats Considering customers, employees, and shipments create foot traffic for almost every business, it’s no surprise that floor maintenance consumes 80 percent of a crew’s time and...

Microfibers

One of the best inventions in the janitorial industry has been that of the microfibers, for so many reasons. It makes training easier. People are so visual that if you assign a...

Dealing with Price Objections – Medical Industry

When dealing with price objections, particularly in the medical industry, I often ask questions which encourage the prospect to mentally compare price and value. About the waiting room… I realize...

Competition in cleaning industry

I often receive these comments: “How do you compete in an industry that has so many established companies? “How do you compete when it’s littered with people who start a...

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