Choose to Trim or Train
Episode 106 Trim or Train: How I Decide Who Stays, Who Grows, and Who Goes In the cleaning industry, the question isn’t... Read More
When Staff Lie
Episode 105 In leadership, it’s not a question of if staff will lie—it’s when. The reasons vary. Sometimes it’s fear of backlash... Read More
Respect & Expectations Part 2
Episode 103 Respect and expectations sit at the center of many relationships between cleaning companies and their clients. In my experience, cleaning... Read More
First Night Service Nightmare
Episode 102 I’ll never forget the night I learned how expensive assumptions can be. I’d been promoted and handed one of my... Read More
Respect & Expectations Part 1
Episode 101 I want to talk about respect—specifically, respect for our industry, our companies, and the services we deliver. If you’ve been... Read More
Managing Multiple Bank Accounts for Your Business
Managing Multiple Bank Accounts for Your Business Episode 85 When starting a business, one crucial aspect that many entrepreneurs overlook is the... Read More
The Value of Building a Prospect Profile
The Value of Building a Prospect Profile Episode 84 In the world of business, particularly in the service sector like cleaning, understanding... Read More
The Importance of Pest Management in Commercial Spaces
The Importance of Pest Management in Commercial Spaces Episode 83 In the world of commercial cleaning and facilities maintenance, pest management (aka... Read More
Understanding Dangerous Opportunities
Understanding Dangerous Opportunities Episode 82 In the competitive world of business, knowing when to seize opportunities and when to walk away is... Read More
Networking with Companies Bigger & Smaller
Networking with Companies Bigger & Smaller Episode 81 Networking is an indispensable tool for businesses of all sizes, including cleaning companies. Whether... Read More