
The first thing I do before day-one is walk through the facility with fresh eyes. Every detail matters. Are the closets set up so cleaners can access the most-used supplies immediately? Are bottles labeled? Does the scope of work match the task and frequency schedule? Has someone thought through every detail?
Your front-line team is your operation’s backbone. I trained each person on how to use a backpack vacuum, operate an auto scrubber, and navigate the facility efficiently. But they need more than training. They need clear systems and Standard Operating Procedures. Other useful tools are colorized maps, a detailed scope of work, accessible equipment, and confidence that everything is in its place.
When your team shows up and knows exactly what to do, where to go, and what success looks like, magic happens. Remember that the company culture you set and your reputation depends on their success.
You need a checklist for every startup. Not just to remember supplies, but to ensure you’ve addressed every detail your client expects. Because if you haven’t thought it through, your client will certainly notice on night one.
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Don’t leave your next startup to chance. Download our comprehensive First Night Checklist for just $1.99. This checklist includes the most commonly used items for successful startups, and you can customize it based on your specific facility needs. Properly using this tool ensures your team is prepared and your client experience is flawless from day one.
Your reputation is worth way-more than $1.99! Get your checklist now and launch your next account with confidence. And for more in-depth information on cleaning professionalism, see our training books or contact me for more information and consulting.
Your first night preparation for a new client sets the tone for everything that follows.
When you’ve made a promise to a client, you don’t want to fail. Especially on a sizable startup. You want it to run like a well-oiled-machine. When your name is on the company, your reputation is on the line.
Don’t leave your next startup to chance. Download our comprehensive First Night Checklist for just $1.99. This checklist includes the most commonly used items for successful startups, and you can customize it based on your specific facility needs. Properly using this tool ensures your team is prepared and your client experience is flawless from day one.
Joel truly is the prescription to your facilities headaches. When I was working for one of the largest ice arenas in Rochester, NY, Joel’s company assisted in some of the deep cleaning that was much needed after years of neglect. Joel provided not only an outstanding service, he went above an beyond expectations and was very accommodating. Joel understands this business and is able to hire the right people to get the job done right the first time. I highly recommend Joel to any facility that needs assistance in cleaning and consulting of its facilities staff. Using Joel’s tools and service, your facility will most definitely stand out in a positive light.
Joel was absolutely incredible with helping me coordinate a home project. The response time from him was immediate and he was able to send a crew out within two days. The team was very careful with my furnishings and belongings, as well as polite. I would definately use Joel for all my future needs.
After knowing Joel for several years, and as a current customer of Doc’s Facilities Solutions, they have proven to be honest, hardworking, and a company that values relationships; they do what they say they are going to do. You can depend on Joel Craddock to go above and beyond for Doc’s Facilities Solutions clients to ensure they get what is promised and often more than was expected. I am delighted to be using Doc’s Facilities Solutions and appreciate their business acumen.
I have worked with Doc’s Facilities Solutions a number of projects, Joel Craddock’s 27+ years of experience continues to come to the fore. The knowledge of the cleaning industry allows for greater efficiency, lower costs and the ability to provide clients with superior customer service. I don’t know anyone better to work with.