Choose to Trim or Train
Episode 106 Trim or Train: How I Decide Who Stays, Who Grows, and Who Goes In the cleaning industry, the question isn’t... Read More
When Staff Lie
Episode 105 In leadership, it’s not a question of if staff will lie—it’s when. The reasons vary. Sometimes it’s fear of backlash... Read More
Sniffing Out Bad Contracts
Episode 104 I’ve seen a lot in the cleaning industry, but few calls hit me like the one where a new client... Read More
Respect & Expectations Part 2
Episode 103 Respect and expectations sit at the center of many relationships between cleaning companies and their clients. In my experience, cleaning... Read More
First Night Service Nightmare
Episode 102 I’ll never forget the night I learned how expensive assumptions can be. I’d been promoted and handed one of my... Read More
Respect & Expectations Part 1
Episode 101 I want to talk about respect—specifically, respect for our industry, our companies, and the services we deliver. If you’ve been... Read More