HOW You Do WHAT You Do
Episode 114 Growing Out of Staff Call-Offs For your cleaning company to survive Staff Call-Offs, you need to develop maturity and... Read More
HOW You Do WHAT You Do
Episode 113 If I had to title one of the most important lessons I’ve learned in building and leading cleaning teams,... Read More
No One Wins the Race to Zero
Episode 112 Lessons From the Field When I started my cleaning company, I made the same mistake I now warn owners... Read More
Grow with Your Customers
Episode 111 Grow With Your Customers includes setting service frequency for new locations. I love seeing cleaning company owners land a... Read More
Who Gets Hired
Episode 110 Who Gets Hired: The Real Differentiators Clients Buy From I get this question all the time: who do prospects really... Read More
Growing Out of Chaos
Episode 109 When I think about scaling a cleaning company, I picture a conductor standing before an orchestra. The leader’s back... Read More
The Work You Want
Episode 108 What work do I want? If I’m being cheeky: the kind that pays a lot and requires nothing. But... Read More
Cleaning for Biohazards
Episode 107 Risk and Probability of Biohazards: How I Alert Clients and Lead Teams When a new pathogen emerges—or an old... Read More
Choose to Trim or Train
Episode 106 Trim or Train: How I Decide Who Stays, Who Grows, and Who Goes In the cleaning industry, the question isn’t... Read More
When Staff Lie
Episode 105 In leadership, it’s not a question of if staff will lie—it’s when. The reasons vary. Sometimes it’s fear of backlash... Read More