The Work You Want
Episode 108 What work do I want? If I’m being cheeky: the kind that pays a lot and requires nothing. But... Read More
Cleaning for Biohazards
Episode 107 Risk and Probability of Biohazards: How I Alert Clients and Lead Teams When a new pathogen emerges—or an old... Read More
Choose to Trim or Train
Episode 106 Trim or Train: How I Decide Who Stays, Who Grows, and Who Goes In the cleaning industry, the question isn’t... Read More
When Staff Lie
Episode 105 In leadership, it’s not a question of if staff will lie—it’s when. The reasons vary. Sometimes it’s fear of backlash... Read More
Sniffing Out Bad Contracts
Episode 104 I’ve seen a lot in the cleaning industry, but few calls hit me like the one where a new client... Read More
Respect & Expectations Part 2
Episode 103 Respect and expectations sit at the center of many relationships between cleaning companies and their clients. In my experience, cleaning... Read More
First Night Service Nightmare
Episode 102 I’ll never forget the night I learned how expensive assumptions can be. I’d been promoted and handed one of my... Read More
Respect & Expectations Part 1
Episode 101 I want to talk about respect—specifically, respect for our industry, our companies, and the services we deliver. If you’ve been... Read More
Do A Free Demonstration
Episode 100 Free Demonstrations can be a practical way for service businesses to show their value, especially in industries where buyers often... Read More
Turning Complaints into Cash
Episode 99 Turning customer complaints into honest, viable cash is often a matter of flexibility. Providing business value starts with 1 simple... Read More