DOCS Facilities Solutions. The Prescription for your Facilities Headaches
585-413-0574

Meet the Team

Joel Craddock

President of Doc’s Facilities Solutions

With over 30 year’s experience in the facilities industry, Joel has worked in operations and commercial janitorial services. His expertise in dealing with private sector, union and non-union shops as well as in-house operations and contracted facilities maintenance providers, makes him an invaluable resource to customers.

Focused on Customer relationships and Sales, Joel understands that asking for proper job specifications is just the beginning to developing long-term, satisfied customers. Joel is an active member of the community as well as BNI (Business Network International), and the Greece Chamber of Commerce.

Joel is a die-hard Buffalo Bills fan. Joel enjoys cooking (self-taught), landscaping, home improvements and is a “cat dad”. Joel also enjoys helping others achieve their maximum potential personally or professionally.

 
Sonia Arzuaga, HR, Operations manager, Commercial Cleaning, Rochester NY

Sonia Arzuaga

Operations/HR Manager

  • Bi lingual 
  • Encourages growth through personal development through education and self study
  • Operations Manager and HR Manager current roles 
  • Started in Aug 2017 and has worked to increase her value to the organization by wanting to know and learn more, working her way up to the current positions she holds
  • Over 15 years of janitorial/housekeeping knowledge
  • Enjoys cats, Buffalo Bills, and cooking authentic Puerto Rican cuisine 
  • Email

SUSAN MORABITO

Controller

With proven analytical, managerial and leadership abilities, Susan draws upon her extensive experience in leading teams and individuals to achieve goals by developing and promoting best practices. Her attention to detail enables DOC’S to accurately produce financial reporting and budget projections for each segment of DOC’S customers, as needed.

Susan delivers outstanding customer service. Her keen understanding of needs internal to DOC’S as well as customer organizations proves a great asset to our clients. Responsible for accounts payable, accounts receivable, billing, collections and payroll, Susan applies innovative technology to back office operations, increasing productivity and reducing cost.

Ray Hasto

Marketing

Finding an experienced marketer with cleaning experience is rare, but you’ll find it at DOC’S. Ray’s marketing experience has been put to use with business-to-business and business-to-consumer. Duties include: Website direction, Marketing training (for clients), Preparation of topics and blogging as well as keeping abreast of industry trends.

WHAT OUR CLIENTS SAY

  • Joel truly is the prescription to your facilities headaches. When I was working for one of the largest ice arenas in Rochester, NY, Joel’s company assisted in some of the deep cleaning that was much needed after years of neglect. Joel provided not only an outstanding service, he went above an beyond expectations and was very accommodating. Joel understands this business and is able to hire the right people to get the job done right the first time. I highly recommend Joel to any facility that needs assistance in cleaning and consulting of its facilities staff. Using Joel’s tools and service, your facility will most definitely stand out in a positive light.

    Allison P., Ice Arena

  • Joel was absolutely incredible with helping me coordinate a home project. The response time from him was immediate and he was able to send a crew out within two days. The team was very careful with my furnishings and belongings, as well as polite. I would definately use Joel for all my future needs.

    Dara R., Commercial Real Estate Agent

  • After knowing Joel for several years, and as a current customer of Doc’s Facilities Solutions, they have proven to be honest, hardworking, and a company that values relationships; they do what they say they are going to do. You can depend on Joel Craddock to go above and beyond for Doc’s Facilities Solutions clients to ensure they get what is promised and often more than was expected. I am delighted to be using Doc’s Facilities Solutions and appreciate their business acumen.

    Roberta F., Copier Company

  • I have worked with Doc’s Facilities Solutions a number of projects, Joel Craddock’s 27+ years of experience continues to come to the fore. The knowledge of the cleaning industry allows for greater efficiency, lower costs and the ability to provide clients with superior customer service. I don’t know anyone better to work with.

    Aaron C. , Window Cleaning & More