DOCS Facilities Solutions. The Prescription for your Facilities Headaches

Meet the Team

Joel Craddock

President of Doc’s Facilities Solutions

With over 30 year’s experience in the facilities industry, Joel has worked in operations and commercial janitorial services. His expertise in dealing with private sector, union and non-union shops as well as in-house operations and contracted facilities maintenance providers, makes him an invaluable resource to customers.

Focused on Customer relationships and Sales, Joel understands that asking for proper job specifications is just the beginning to developing long-term, satisfied customers. Joel is an active member of the community as well as BNI (Business Network International), and the Greece Chamber of Commerce.

Joel is a die-hard Buffalo Bills fan. Joel enjoys cooking (self-taught), landscaping, home improvements and is a “cat dad”. Joel also enjoys helping others achieve their maximum potential personally or professionally.


Sonia Arzuaga

Operations/HR Manager

  • Bi lingual 
  • Encourages growth through personal development through education and self study
  • Operations Manager and HR Manager current roles 
  • Started in Aug 2017 and has worked to increase her value to the organization by wanting to know and learn more, working her way up to the current positions she holds
  • Over 15 years of janitorial/housekeeping knowledge
  • Enjoys cats, Buffalo Bills, and cooking authentic Puerto Rican cuisine 
  • Email

Edwin Colon

Area Manager

  • Bi Lingual
  • Former National Guard Air Defense
  • Area Manager for several companies over the years, we are lucky to have someone with his experience to join our team, and operates the night time training, inspection, start ups, and rearranging staff as needed to cover all contracts services in the evening.
  • Over 23 years of janitorial and custodial services in the areas of supervision and management.
  • Committed and takes pride in his work while training and developing the team to achieve more helping them grow in a nurturing environment both personally and professionally.
  • Loves working on and detailing automobiles and spending quality time with his family and daughter. 
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With proven analytical, managerial and leadership abilities, Susan draws upon her extensive experience in leading teams and individuals to achieve goals by developing and promoting best practices. Her attention to detail enables DOC’S to accurately produce financial reporting and budget projections for each segment of DOC’S customers, as needed.

Susan delivers outstanding customer service. Her keen understanding of needs internal to DOC’S as well as customer organizations proves a great asset to our clients. Responsible for accounts payable, accounts receivable, billing, collections and payroll, Susan applies innovative technology to back office operations, increasing productivity and reducing cost.

Ray Hasto


Finding an experienced marketer with cleaning experience is rare, but you’ll find it at DOC’S. Ray’s marketing experience has been put to use with business-to-business and business-to-consumer. Duties include: Website direction, Marketing training (for clients), Preparation of topics and blogging as well as keeping abreast of industry trends.