Grow With Human Capital
Grow With Human Capital Episode 128 Building a reliable human capital pipeline starts with pre-screening. When a client calls asking if... Read More
Training That Pays
Episode 127 Training That Pays Locating and subscribing to training that pays you is challenging for the commercial cleaning industry. For... Read More
Growing Out of Chaos
Episode 109 When I think about scaling a cleaning company, I picture a conductor standing before an orchestra. The leader’s back... Read More
The Work You Want
Episode 108 What work do I want? If I’m being cheeky: the kind that pays a lot and requires nothing. But... Read More
Cleaning for Biohazards
Episode 107 Risk and Probability of Biohazards: How I Alert Clients and Lead Teams When a new pathogen emerges—or an old... Read More
Choose to Trim or Train
Episode 106 Trim or Train: How I Decide Who Stays, Who Grows, and Who Goes In the cleaning industry, the question isn’t... Read More
When Staff Lie
Episode 105 In leadership, it’s not a question of if staff will lie—it’s when. The reasons vary. Sometimes it’s fear of backlash... Read More
Sniffing Out Bad Contracts
Episode 104 I’ve seen a lot in the cleaning industry, but few calls hit me like the one where a new client... Read More
Respect & Expectations Part 2
Episode 103 Respect and expectations sit at the center of many relationships between cleaning companies and their clients. In my experience, cleaning... Read More
First Night Service Nightmare
Episode 102 I’ll never forget the night I learned how expensive assumptions can be. I’d been promoted and handed one of my... Read More